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Last year, a Federal Court judge found the Swiss-based company had breached Australian Consumer Law and made false or misleading representations. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Safe ticket buying if you're going to a gig or sporting event. We are not involved in the actual transactions between Buyers and Sellers. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. Released by: 5.1 Investigations. 3.4 Indemnity. Infogram. Viagogo seemed to be telling us the two tickets we had chosen were the last two left in this section, one of the best in the house. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. Viagogo's website states a refund will be issued if the event is cancelled but will replace tickets in the event one is postponed. In a statement from the ACCC, several examples were listed where Viagogo would advertise a certain price, only for the final price to be significantly higher. Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy. ", Viagogo now says on its landing pages: "We're the world's largest secondary marketplace for tickets to live events. 2.15 Claims under the viagogo Guarantee. The Federal Court ordered an injunction against Viagogo, to reinforce the need for adherence to the ACL. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn).. To be eligible for a VAC refund your application needs to have been finalised. From 1 May 2017 to 26 June 2017, Viagogos website attracted consumers by advertising a headline price which did not specify a total price for tickets. 6.7 Third Party Information. After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. You may have to fill in a Dispute Claim Form. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Customer were "lured by repeated assurances that the only tickets available at the venue are going fast". The judge issued an injunction which prevents the company from continuing the offending conduct and ordered Viagogo to take part in a compliance program. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. They often process refunds if requested. I understand the answer but I dont like it. Contact @viagogo over social media Set up a Twitter account. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. (We were shopping for tickets in section 123. We may investigate complaints and violations of our policies. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. When listing seated tickets, all tickets in the same listing must be consecutive seats. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. At no time do We provide the Buyer's payment information to the Seller. 6.5 Tax Indemnity. The ACCC took action against Viagogo in August 2017, and in April 2019 the court found Viagogo had misled consumers. ACCC chair Rod Sims said: Viagogos business practices were unacceptable. The ACCC has also advised consumers to steer clear of Viagogo. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Adelaide woman Samantha Wells paid $388 for two seated tickets to Elton John's concert. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. 2. Form 1424 - Refund request. Glenn ended up reselling the tickets on Viagogo at a loss and getting put through the wringer by Viagogo when he tried to recoup his money. Sellers should use our automated online confirmation process. Four, if you pay by credit card and the tickets turn out to be fake, you may be able to ask your credit card company for a chargeback (ie, a refund). Unfortunately, postmarked entries after June 5 will not be accepted. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. 2.6 Making an Offer. Viagogo's business model In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. "Viagogo has also failed to specify, in a prominent way, a single price for tickets advertised for sale.. it is a scam. The Court found in 2019 that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that certain tickets were scarce, and that consumers could purchase tickets for a particular price when this was not the case because significant fees, such as a 27.6 per cent booking fee, were not disclosed until late in the booking process. In August 2017, the ACCC announced it was taking Viagogo to court. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 177th among Tickets sites. 2.9 a) Exception to Sellers Obligation to Confirm. Service 196 Value 191 Shipping 166 6.6 No Agency. The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. Prices are set by sellers and may be below or above face value.". All sales and bids are final. Viagogo AG is an online ticket resell platform with headquarters in Switzerland. This means the advertised price looks cheap, but extra fees and charges get added at the last moment. Service 195 Value 190 Shipping 165 Returns 160 Quality 175 This company does not typically respond to reviews Positive reviews (last 12 months): 2.4% Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. You also agree not to separately contact the Buyer at any time for any reason. The official website will usually direct you to the authorised ticket seller. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. 2.4 Listing. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. The "on its site" disclaimer that followed was in a distinctly lighter font. The ticket reseller Viagogo was kicked off Google in July 2019 for all kinds of good reasons. When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law, Ms Petinos said. More like the well-compensated enabler of a dodgy platform for ticket scalping, it seems. The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. This may limit your ability to be grantedanother visa. You consent to the exclusive personal jurisdiction and venue of Swiss courts. Meanwhile, the federal government recently released a consultation paper proposing a new Information Standard for ticket resellers. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. A Viagogo spokesperson said the penalty decision covered a period of less than eight weeks. Contact Viagogo directly - raise a complaint & request a full refund. the price it is sold for on the primary market). No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. drawing in customers with a headline price and then dripping in additional fees during the booking process also known as 'drip pricing'. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. If you dont know the location of the office processing your application, send the completed form to your. 2.8 Notification. We recommend lodging a complaint about Viagogo with the commission by using its online complaints form, calling 0800 943 600 or emailing contact@comcom.govt.nz. Viagogo will never pay you after you sold your tickets and you can never get back your money. Business practices were unacceptable and penalty is warning to others that they are subject to Australian law, consumer watchdog says. In what appears to be an all-encompassing reach for self-exoneration, the Google spokesperson tells us "we are not the regulator of secondary ticketing". Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Find out more about fact-checking at CHOICE. We made the case to Google Australia that Viagogo is still up to its old tricks. We don't want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email customerservice@opera.org.au.
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