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<00A0> Instead, growth should pay for growth, even if a current member is responsible for the new growth through the addition of a second meter on their property. For years, many rural and municipal systems have opted to install master meters for rental properties such as multiple apartment buildings on the same tract of land, multiple mobile homes or manufactured homes on the same tract of land, as well as multiple RVs or strip/multi-use business centers with a common owner. <83> <83> <0192> <00AE> It is up to each customer to determine whether they must register as a business with the state or not. As a general rule, the only difference should be in base rates based on size of meter as indicated in the TRWA Sample Tariff. These items became assets and therefore had to be maintained and upgraded at the expense of the water system. $`pi%X. /CMapType 2 def <00> <00> <0000> endstream endobj startxref << 67.016(d) provides that a corporation may make water or sewer service conditional on ownership of the real estate designated to receive service and from which the membership or other right of participation arises. Subsection (e) authorizes a corporation to cancel a persons membership if he fails to meet a condition of service prescribed by the corporation. Would this person also have access to the system office or have keys to the water plants? Our system is more than 40 years old and there are about 20 properties that have more than one residence on a single meter. Throughout my time at TRWA, I have seen too many systems that have allowed customers to dictate where they wanted their meters to be set. Yu%]OV^jhzUKI51*&;?m'{{~aTV%jkC PM 5#: 5$Gn ma0Mg]q}ZjBT8!t0#HD4"?@taAhDDDDDDDDDD~""""""?YY#ldd#3334k$WT M&=R <95> <95> <2022> However, the applicant or landowner can request a single master meter if they dont want to re-plumb their entire property to accommodate individual meters. <98> <98> <02DC> I am not aware of any legal or state regulations that would prohibit this, but I caution your board to look at every conceivable contingency and try to address them before agreeing to this free meter reading offer. end <00A0> Section 290.38 defines a connection as "a single-family residential unit or each commercial or industrial establishment to which drinking water is supplied from the system." Including this language in a notification letter to all utility customers will help explain why the system is requiring a change for existing multiple connections. You should review this situation with your engineers. <82> <82> <201A> If your 1.5 inch line is already overloaded, then the WSC is responsible for paying for the difference in costs from a two inch line to serve the single applicant to the 6 inch line your engineers say is required to install. <85> <85> <2026> Email: info@trwa.org, Water University/Utility Management Certification, TCEQ Requirement All Occupational Licensing, Wastewater Technical Assistance & Training Program, Click Here to Return to the Ask Larry Archives Homepage, Metering & One Meter per Residence Rules (Ask Larry). Usually, the original person that is allowing the other persons meter to be installed on their property (the front property owner) is agreeable and welcomes the chance to help their neighbor (the back property owner) save some money. The two businesses had been in a partnership in the past under one roof. There is nothing in TCEQs Chapter 290 regulations which addresses the above scenario dealing with pre-existing taps that have been removed. fA=~0xO}wASICHzKnp[o << Total non -residential 6. The most immediate issue to address is the potential health hazard caused by the loss of pressure when the booster pump kicks on. <00AE> PUC rules also specify the requirements for language that must be included in the rental agreement regarding submetering, how the charges are to be calculated and how billing is to be conducted. 69 12 0000006201 00000 n <7F> <7F> <2022> Some systems try to solve this issue by installing remote read meters (AMR) that allow the employee to drive by all the meter locations and the meters transmit the readings to a base unit in the vehicle. One of the main reasons for a turbine or propeller master meter to register incorrectly is improper piping configurations from the well to and past the meter location. A new membership fee should be required for each new meter. Systems are not required to do expensive title searches, but they should require applicants for service to provide a legal deed or ownership proof showing that the person applying for water or sewer service owns that tract of land. %PDF-1.7 Box 13087, Hopefully the two figures are the same or within a reasonable margin of error. He does not want us to move the meter outside the fence for safety reasons. First, the customer must supply the system a final plat showing the intended use and ultimate development of the property to be served. <90> <90> <2022> Unless a local governmental authority requires otherwise, or unless otherwise established, an ESFC is defined as 360 gallons per day for average water usage and 300 gpd for average wastewater return flow. Other possible solutions the system may suggest to the customer are: move the fence back so the meter is outside the fence; install a separate gate at the location of the meter; or provide a key or code so the meter reader or repair crew can access the water line and meter 24/7. 0000001032 00000 n This is a hard line for systems to take, but otherwise you are operating on an honor system in which the applicant has little incentive to uphold his or her end of the bargain. What a system considers to be reasonable access may vary. /CMapName /Times-RomanOPBaseFont0 def The rules provide some ways for the applicant to opt out of individual meters and having multiple water service lines crisscrossing their tract of land. To your knowledge, are there any parts of the tariff that would prohibit the member from entering into such an agreement or any part of the regulations that would prohibit such an agreement or jeopardize the systems compliance? /Ordering (UCS) We want to be fair, but we also want be responsible. Customers that do not report multiple connections, causing utility employees to have to investigate the matter, are usually denied these waivers. They summarized that because there had been a meter at that location, the new applicant should not be responsible to pay for upgrades to the water mains because of new customers being added at other locations along that same water main. Connections may be described in terms of single family equivalent connections, living unit of equivalents, or any other generally accepted unit of consumption typically attributable to a single family household. hb```m ea>O)~N7vy)20:sLr e. The Corporation shall require each Member to have a cutoff valve within 2 feet of the meter on the Members side of the meter for purposes of isolating the Members service pipeline and plumbing facilities from the Corporations water pressure. The Commercial facilities are calculated by an Equivalent . How do you protect the integrity of the system when you do not know the background or intent of the person performing the volunteer work? Q: We have several members who have second living residences at their home, but only one meter. The purpose of an equity buy-in fee is to establish parity between the new customer or applicant and those who have already been receiving service. Q: We are revising our tariff. <<9e8032b06c2c514a87349e8822134d26>]>> A: This is certainly a tricky situation but its one that many TRWA systems have faced when trying to enforce their tariff or district service policies. Given more information about your utility we may have suggestions regarding ideas on sharing the cost of any upgrade. Q: How does a person with multiple mobile homes become a master-metered account? Back in 2004, TRWA staff met with TCEQ to discuss several issues relating to their capacity regulations and interpretations. Q. If not then the meter accuracy is over or under by that difference since the tank is a definite volume (provided the above calculation and tank dimensions were accurate). You should start by notifying these customers that you have observed people living at these residences and cite them to the relevant TCEQ rules and provisions of your service agreement relating to having only one residence per connection. \8h;""-[a]_aM7#0dpq6;tDdX)A!BuU ]H#Fjf )aAC;D 3 The Blue ater Contract defines a "LUE" as the capacity necessary to serve a single-family residential . Example: A 20-space trailer park with a 2-inch meter has been evaluated by some TCEQ inspectors to be the actual number of trailer spaces available. The actual cost of the meter and installation should be assessed as well. /CIDInit /ProcSet findresource begin \\~;XBM?!GIjM_% ]$N6+ A;#-^V_J_K_Z!m?oW16d pzpDu@N_D}v54}aM,7=?9?rIh:O7U`BVM[np`&6+mC-Ot6)Rz 6+VM?mHAMA5i }l& s)Q0tWN 6^u9Z{s DraDsio1,m?Ph/&KZlho_ryP <95> <95> <2022> Section 24.89(a)(1) of the PUC's rules states that, all charges for water service shall be based on meter measurements, except where otherwise authorized by the utilitys approved tariff.. 0 Q: Some of our customers have built duplexes in our system. <85> <85> <2026> )-__@u{{z"|RDQG|G2`4Y M6 oaomo[^W[zWJ+wCV 0000001312 00000 n =4$y]/%(%DL Do I need to calibrate the meter? R02 - Single Family House (larger than 5/8 " meter). Published in May/June 2020 (Issue 3 of Quench). One of our customers is demanding that she keep her meter since she paid for it and she feels it should be hers to keep. |pz~0u]MbHw{B|%r4ln'Ur]af2Ia0 fkF0S;@G bYH(?I B. Multi-Family Residential A twelve-inch (12") water main shall be required to loop through a multi-family district. During these discussions, we talked about vacant and dormant taps to see how the agency would rule on a cost of service appeal if the system were to remove these dead taps to free up system capacity for other applicants along that water main. A4INih9'uC0\!a;OKx[TJ2 7Kie A: TRWA does not make recommendations for rates, but we do provide rate calculation training so that a system can set proper rates that are equitable to all customers. <8A> <8A> <0160> This certificate should meet the TCEQ master meter test requirements for initial installation of the meter. The District is subject to the continuing supervision of the Texas Commission on Environmental Quality (the "TCEQ"). 8P_zz[__z-os%DtGDrJb"" )A In order to correct the issue, the system must first have supporting language in its tariff. The sample tariff allows the system to estimate a bill and notify the member of the estimate if meter access is hindered or denied. CONTACT 1002 Washington Ave., 3rd floor Houston, TX 77002 832.394.8888 wcrtechs@houstontx.gov 8 am to 3 pm Wastewater Capacity Reservation Letter - Wastewater You, the property owner or authorized agent, must apply for a Wastewater Capacity Reservation letter if you are: Wastewater Capacity Reservation Letter - Water Afo/.# G(omQb#\9 end Furthermore, Section 290.44(d)(4) states that, each community public water system shall provide accurate metering devices at each residential, commercial, or industrial service connection for the accumulation of water usage data. Section 290.38 defines a connection as a single-family residential unit or each commercial or industrial establishment to which drinking water is supplied from the system. Including this language in a notification letter to all utility customers will help explain why the system is requiring a change for existing multiple connections. <002D> X1'H`7g3a*|f{h00eiF` BVb`+c0 z^ How do we determine base rates for 2- or 3-inch meters? <84> <84> <201E> Commercial 5. << w;A`@3YceL 0a0DD8T#_ _~qd"D|%U0 a`q]HEWls!G29h4 4Ct?3,RPapG}=>V"vIzJ*m'_ (x[u!WMt[~}}PNwAzJg"hK#6yot|L ` hp _Gy;:D'#DU!EN4~\6]W=WM0A >4#]a4aS'\!i SM0_h~6$DQ!k5MidcY8*#SB7(3 w!Nb%#{;%mO0ooWdy_Mo{@G6p~_Cum}mPk#]zK >0'|'{vWcH)uOO^ 6$*5?_~Ujq[~V.V^-W{vj^oKV]OW -(i0r#* +IB> There is an automatic gate that only works by remote and we do not have access to it. This only works for meter reading and does not solve the issue of access for repairs and emergencies. -C BiOUuI jL33Vl4N2ZMA z&;~^*9KDzBW~Q(p7rp>dIi=7}%I~y[$+q_3i-#yzqwTxj/,Rz@S| (~x@dn A: Yes, I've heard of the practice of allowing multiple meters on single properties at multiple systems. connection (living unit equivalent) that for the purposes of this Amended Agreement shall be Six Hundred Fifty The NSF 60 standard is for chemicals used in a water system. All new customers or applicants for water service use some of the systems existing facilities and capacity that was already in place things like pipe lines, tanks, wells, pumps and so on. endbfrange Going back to my earlier example, if a current customer wanted a new meter placed at the end of a road a 1/2 mile past the end of the existing water line, that new customer should pay their costs for extending that line and not have that cost be paid for by the rest of the members. 374 0 obj Next write down the master meter reading on the meter to be tested. Q: A member of our WSC has two water meters on his property. Save. An eight-inch (8") water main will generally be required to distribute water and provide fire protection within the multi-family district provided that the water main does not exceed 600 feet in length or serve more than two Is this a fool-proof verification? <8B> <8B> <2039> First, youll want to look at what your tariff and non-standard service agreement state as far as requirements for service and what you have agreed to provide. endstream endobj 382 0 obj <>stream Again, this is an insurance issue to address with your insurance carrier. 71 0 obj<>stream A: We get this question from time to time, and the answer as to whether you should have one master meter for each apartment building or one meter per individual apartment is it depends. In general, the Public Utility Commissions (PUC) rules first want separate meters for each unit so each individual users water usage can be measured accurately. TCEQ assesses the adequacy of a systems capacity on the number of connections on that system and takes into account the number and sizes of larger meters on that system. <]/Info 87 0 R/Prev 844706 >> This is referred to in Section C under the definition of member and proof of ownership, and again in Section E under Rules and Regulations. Statewide Photo Campaign Promoting Drought Awareness Launches August 5! <96> <97> <2013> D/^&H If they want service at a new location, they must purchase another membership and meter tap, and comply with all the new service application procedures. If not, then the system could be charged with trespassing. TCEQ staff at the time said it would be ok for a system to remove dormant or vacant taps even down to the water main, but the system could not assess any future applicant a new front-end contribution or equity buy-in fee, equipment costs to replace the assets being removed and possibly another membership fee if the system used non-refundable membership fees at those locations where these taps had been removed. endstream endobj 77 0 obj<>/BaseFont/Courier/FirstChar 0/LastChar 255/Subtype/Type1/ToUnicode 78 0 R/Widths[0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600 600]>> endobj 78 0 obj<>stream This standard specifies that all chemicals used properly will not cause any health effects for the consumers. TCEQs Chapter 290 requires a meter to accurately determine the usage of each customer unless a master metering arrangement has been made. trailer 12 dict begin /CMapName /CourierOPBaseFont1 def Define Equivalent Single-Family Connection. Each system has to check references, call neighboring systems that use the same product or professional, and verify to the best of their ability the facts before purchasing materials or entering into a contract. <9C> <9C> <0153> The WSC board can amend the water rates at any board meeting where rate adjustments are posted as an agenda item for action. This letter should outline the PUC requirements for an accurate metering of water per connection. Does the owner have the choice of either getting a meter for each unit or getting one master meter? This is the back property customers responsibility. The quadplexes were built in 2006 and are not located within the boundaries of a city. "General Plan" means the General Plan prepared by Developer as submitted to <9C> <9C> <0153> <00> <00> <0000> lmr19a9s;rw;A$PsI@mr+9pB? PUC rules also support the tariff stating that customers/members of a WSC are only qualified to receive service when theyve complied with the written provisions included in the WSCs tariff. Would a hose running across the potential users property, across the alleyway, and across about 10 feet of the members property be allowed? /Registry (Times-RomanOPBaseFont0) For customers who have their homes 500 feet or more off the road, meters may be relocated to the edge of the customers property instead of at the house. Climb the tank and use a steel measuring tape to measure the height of water in the tank to the manway. The system needs to be aware of the potential liability issues with such an arrangement and should contact the systems insurance provider to find out what, if anything, would be covered if the person is injured while reading meters or causes an accident or damages some customers property. A: The TRWA Sample Tariff states that a meter is to be set on the property designed to receive service and the owner of the property has to be the member of the corporation. HWn8}7vR}\d.P`! Some systems opt to offer discounts to customers that have multiple connections or to waive impact or other front-end capital improvement fees. There are many points that need to be addressed before agreeing to this offer. We think this might turn into a public relations problem. However, TCEQs 2019 guidance on determining the number of connections served by public water systems defines active connection to include any connection that has the capacity to receive water, even if there is no customer currently receiving water service there. 0000053091 00000 n 0000002966 00000 n ~A%b u;_K[O]u?__KVX?p5~5Ka%K}>k47Z=j{u__t A particular manufacturer is selling a pretty good meter, but it is not certified and before I invest a lot of money into their radio read system I need someone to answer this question. stream each new commercial connection and $1,000 for each new residential connection. Do we have to provide water to the new meter on this line? <86> <87> <2020> A: This is commendable for a system member to agree to read all the meters for your system at no cost. In the case of choosing a meter read system, we suggest that the meter supplier provide you with a list of systems that uses their meters so your system can check out the pros and cons with other systems that are using the meters. n``N}@:\_EF-_*p"X;9$W'}',vl#A7.9J uph%(+u n'8i b9XAH03047:|clf`. If your systems tariff contains the same language as TRWAs sample tariff, failure to remedy this hazardous condition is subject to disconnection without notice, and ultimately cancellation of membership due to policy non-compliance in accordance with Section E if the issue is not remedied. Published February/March 2021 (Issue 1 of Quench). <0D> <0D> <000D> <88> <88> <02C6> <9E> <9E> <017E> <00> A: TCEQ rule 290.44(a)(4) explains the purpose of the rule stating: Each community public water system shall provide accurate metering devices at each residential, commercial or industrial service connection for the accumulation of water usage data. This ensures that the water system can document that customers are being billed properly. The impact fee and other front-end capital improvement fees also remain with the existing tap and location and should never be transferred to another property for the same reasons above. <90> <90> <2022> 0000000016 00000 n If your engineer has not approved the use of the booster pump or sized the lines and meters to accommodate the 60 rental homes, the customer is not in compliance with the terms of the agreement and your tariff. Whatever the reason for requesting a second or third meter, they get irritated when they are denied the other meter (or told they will have to pay the cost of paralleling the line) while the person behind their property is enjoying a meter on their property. Turn the well control on and fill the tank or until there has been sufficient production from the well into the tank to raise the level of water or for the pump to cut off automatically. He has offered to buy a ladder, but does not want it left all the time, only when the meter is read. 362 13 Our employees drive around the community daily and can tell that there are clearly people living at these second residences. %PDF-1.3 % endcodespacerange Some engineers and systems took this to mean that if we remove the meters at these dormant locations, the system would not have to charge future new customers the price for upgrading their old water mains until the freed-up capacity was allocated to new active connections. Do you have a source for best practices when planning to deal with this issue? And what if one or all of those new meters were located on the same property, but a half mile away from the end of your current line? If the customer still feels that the meter belongs to her then it may be helpful to give her the phone number to the PUC so she can discuss her concerns. In fact, there are laws about meter tampering, damage and diversion if a person is caught or found guilty of messing with a utilitys meters. Published in January/February 2020 (Issue 1 of Quench). The larger the meter, the greater the amount of system capacity that must be kept in place for that meter. 69 0 obj<> endobj <00AE> Since the two businesses have separated and are no longer on the same property, then the convenience store is diverting water to another property, which constitutes an illegal connection or transfer of water from one property to another. There is no requirement where a WSC can request the landowner to be registered as a business. /Ordering (UCS) @0A2@p0@T!EQL& L Aa0w"[!-Si7qH>D <09> <0A> <0009> <81> <81> <2022> In either case, the utility must ensure that fees are assessed fairly. #9: "We're already listed as very high risk. In many cases, system staff were simply too timid to enforce their own policies relating to meter locations if a customer raised their voice, said they would sue the system, or used an intimidating attitude. <98> <98> <02DC> Until they can do that, they dont get a meter. Even a temporary hose hook-up is prohibited since that is a violation of the conditions found in your customer service application and agreement. Check to see if this reference is included anywhere and if not, call the supplier or the manufacturer for a copy to keep in your files in case the question comes up in the future. /Supplement 0 <85> <85> <2026> A: The property owner may have a single master meter as long as the property is not divided or does not consist of separate tracts of land. <82> <82> <201A> If a member purchases land other than where the original meter was installed, according to the TRWA Sample Tariff language, they have to transfer the membership to the new property owner and leave the meter in place. both the commission's central office, located at 12100 Park 35 Circle, Building C, 1st Floor, Austin, Texas 78753, (512) 239-2545 and at the applicable regional office listed as follows. However, due to some political maneuvering several years ago, some exceptions were included in the Texas Administrative Code that allow the commissions executive director to permit master metering when applicable. <88> <88> <02C6> TRWA has always recommended in our sample tariff that All meters be installed on the property designated to receive service. Using this policy keeps the system dealing directly with the property owner and member of the WSC or the customer of the district instead of having to deal with a property owner or future property owner that doesnt want someone elses meter and service line on their property. (2) Active connection, as used in this section, means a lot or . xref All the meters or at least the material data sheets should state that the materials used to manufacture the meters meet NSF 61. The valve shall meet AWWA standards (a ball valve is preferred). /Supplement 0 0000000825 00000 n endstream endobj 1 0 obj<> endobj 2 0 obj<>/XObject<>/ProcSet 79 0 R>> endobj 3 0 obj<>stream G{|(> 7 Getting customers to understand is sometimes challenging. Now subtract the first master meter reading from the current meter reading and compare that to the gallons added to the tank. 0 Those base rates dont have to be the actual meter size equivalent listed in the TRWA Sample Tariff, but one of the reasons/ justifications for a higher base rate for these larger meters is the TCEQs capacity requirements that each system must maintain. lF3n~m/O]w@_}!.u5Iul,CeA"Wyac. endstream endobj 340 0 obj <. To Top. The customer must, at his or her expense, properly install, inspect, test, maintain and provide all required documentation of any approved backflow prevention device required by the corporation (30 TAC 290.46(j); Section I Service Application and Agreement). Q: Can a WSC allow a homeowner to have an additional meter for the sole purpose of running the sprinkler system for their lawn and landscape? 0000006249 00000 n <8F> <8F> <2022> I1Aq sa:VAza:o ~6_9d23\@GfqQ H4o?a Z}*B"E}I"}}-}oKk$D%+M?AGPf!Sn$_ WzIj&?K/GrwkIL ( kZPiu-Jbg\N2A;$_J|MS[t7P]"nSx}tcGl>^ZKeKH^ZURCZjVAiU&6mvTAl/wDXIvS-U*Kv[GAWBk'3TnM(u"wP4n": $ ZJ[$+n4b=J}}0_LWjcF;0kc.#1I-u}'[{W}$LSKUnUKI.DW~mR^Np voZNL*aAnh^Xo;kji,5]4>Q/ZhB4cq: TuMBv;M8OPhFGDDDDE_k#[vD4 Dr(~[uk_w~'oa_}2;WdASMS aA aV* 8IxFDDDDD_B""#__O &FF#0B>"(4#c3h*E/#!!80 "Df"qdp%_d$vHf -Uyxn/dqHGci|GE800f:(F/GG0xG#xx DDD-p0 Payment of these fees are reimbursable if and when the District sells Bonds for that purpose and the TCEQ . 5' These existing capacity components were and are being paid for through monthly water rates. /Registry (CourierOPBaseFont1) <91> <92> <2018> There also is a section in the Service Application and Agreement form RUS-TX Bulletin 1780-9 (05/17) that states: All water shall be metered by meters to be furnished and installed by the Corporation. <96> <97> <2013> Our engineers say the only way we can meet TCEQ standards for water distribution if we add the meter is with a six-inch line extension. If the WSC has an easement properly filed at the courthouse for every line and meter, the new property owner cant make the system move the meter. 0000001086 00000 n However, the only leverage we have is to disconnect service to the convenience store in order to compel the chain restaurant to get a separate meter. In the last couple of months, Ive heard from some systems that they were moving to totally enclosed and sealed registers. The board can amend the current charge to whatever they determine to be fair to the ratepayers. <80> <80> <20AC> Prior to initial connection of any Customer other than a single-family residential Customer, the District's Engineer shall calculate . As an example, the number of service connections in an apartment complex would be equal to the number of individual apartment units. <00A0> Any damage to the Corporations equipment shall be subject to service charges. (7#~mz*B TwIewVq_kgcQyQ4Jd/ K3E\_%9=G$#. <99> <99> <2122> The short answer is yes, the WSC/district board can change their tariff/service policy to allow for meters to be set on someone elses property. At the time of this Agreement, an ESFC of wastewater means 315 gallons per day of water and an ESFC of water means 400 gallons per day of water. One of these meters is on a 1"water main line and the other meter on a 1 1/2 water main line. There is also a concern about whether your easement allows system personnel to traverse 500 feet of the owners property. The assumed population equivalent per connection should be indicated. Q: Our 1.5-inch water line is at capacity and someone who is building a home in the area asked to add a meter to our line. to TCEQ rules regarding elevated storage, the number of connections that are allocated to the tract will be four, because that allocation is determined on the number of meter connections.

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