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We also provide our own trainer-developed courses and bespoke courses to meet any requirement. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. You have excellent time management skills and can make decisions quickly. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. The entire store team benefits from your commitment to providing the best care for customers. Surname must be different to the First Name. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Necessary cookies are absolutely essential for the website to function properly. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Top editors give you the stories you want delivered right to your inbox each weekday. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is beyond advanced regarding employee benefits, interaction, and advancement between annually increased pay and job involvement. Melissa is learning about more than technology. Apple benefits help further the well-being of our employees and their families in meaningful ways. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". I guess the one part of the job I didn't look forward to was closing the store at night. Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency This requires a lot of testing and coordination between different teams within Apple. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Technical Specialists may be required to travel to customer sites. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Your day in the Apple Store is filled with a range of focused support and service tasks. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Apple is an equal opportunity employer that is committed to inclusion and diversity. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. The exam costs aren't as crazy as CompTIA. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. A selection of macOS tips to make your Mac life a more effortless experience. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. Once the product was purchased it was our obligation to the consumer to have an amazing "out of box" grand gesture, offering free personal training, and an immediate hands-on learning experience. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. Copyright 2000-2023 MacRumors.com, LLC. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. iPhone 15 Pro's Next-Gen Chip Capabilities Expected to Spark Upgrade Demand Among Current iPhone Owners, Sources: Apple Planning Product Briefing Next Week as iPhone 14 Rumored to Launch in Yellow, Apple Rumored to Announce 15-Inch MacBook Air and More in March to April, iPhone 15 Pro Could Feature Solid-State Unified Volume Rocker, Mute Button Instead of Switch, Apple Increases Trade-In Values for Select iPhones, iPads and Macs, Apple Permanently Closes North Carolina Store After Multiple Shooting Incidents, iOS 16.4 for iPhone Coming Soon With These 5 New Features, 20 Features You May Have Missed in watchOS 9, iOS 16.4 Beta: How to Use the New iPhone Lock Screen Shortcut, iOS 16.4 Beta: How to Activate iPhone's Always-On Display With a Focus, 5 Rumored iPad Models Apple Won't Launch This Year, Apple's Mixed-Reality Headset Could Now Be in Mass Production, Buying Stuff We Dont Need The TouchArcade Show #550, TouchArcade Game of the Week: Stuffo the Puzzle Bot, The X-Men Take the Spotlight as Marvel Snap Visits Days of Future Past, SwitchArcade Round-Up: Reviews Featuring PowerWash Simulator Midgar DLC, Plus the Latest Releases and Sales, Action-Packed Shoot Em Up AirAttack 2 Updated for the First Time in 6 Years, Now Optimized for Modern Devices, Dead by Daylight Mobile Announces a Sadako Rising Collab Event for its Relaunch on March 15th, Kimono Cats Is Out Now on Apple Arcade Alongside a Few Notable Updates to Existing Games, Minecraft Update 1.20 Is Officially the Trails and Tales Update, Coming Later This Year. Apple is a drug-free workplace. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. We will work with applicants to make any reasonable accommodations. These cookies ensure basic functionalities and security features of the website, anonymously. I spoke with a manager who asked when I'd be available for an interview, and we picked a time. About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. This cookie is used by the map which helps visitors to identify and reach the facility. After submitting my application it was a waiting game. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. The energy on these days rocked my world. You can find information about the accommodations request process in the. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. Apple is dedicated to developing technology that everyone, including people with disabilities, can access and use. Review information and details about the policies, terms, and conditions for Apple training programs. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. I will never forget them. The program is open to institutions in Europe, the Middle East, India, and Africa. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. At other times, you refer customers to support team members who get them up and running again. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview.. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. All our courses are practical, hands-on, and led by trusted Apple experts. Bing Ads sets this cookie to engage with a user that has previously visited the website. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. To view your favorites, sign in with your Apple ID. The work environment for an Apple technical specialist is usually in an Apple Store. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. At other times, you refer customers to support team members who get them up and running again. You reassure customers when delivering product diagnoses and potential solutions. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. At Apple, base pay is one part of our total compensation package and is determined within a range. Copyright 2023 Apple Inc. All rights reserved. Apple Inc. All rights reserved. And after youve passed an exam, display your verified digital badge on any professional networking site. Apple Professional Training helps anyone with an interest in technology whether they are changing careers or upping their skill set pursue high-paying IT jobs with certifications that will stand out to potential employers. Both full-time and part-time jobs are available. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. OWC Thunderbolt Go Dock - Perfect for New MacBook Pros! Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. Along the way, youll be updating your technical know-how and educating team members about technical issues. You have excellent time management skills and can make decisions quickly. Roles based in Quebec require French language proficiency. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Customer loyalty and satisfaction is their number one priority. Learn more (Opens in a new window) . Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. Average salary for Siemens Healthineers Technical Training Specialist in Setauket: USD 93,065. You may be communicating with customers about technical issues or non-technical issues. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. Apple Technical Specialists are the people who make sure that Apples products work as advertised. The customers can make or break the day which led to many days being . Another perk of working there: Customers love Apple, so my days were often pleasant. This cookie is set by GDPR Cookie Consent plugin. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. US-Technical Specialist Apple Metairie, LA Just now Be among the first 25. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. Learn more (Opens in a new window) . Both full-time and part-time jobs are available. Learn more about your EEO rights as an applicant (Opens in a new window) . Europe's No.1 Apple Training Specialist. Get startedand submit your resume. Save someone's day. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. A woman in tears came into the store because she had dropped her phone in the water. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. The certification program validates a technician's skills and knowledge to service devices on a per-product basis. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. The cookies is used to store the user consent for the cookies in the category "Necessary". The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. They can also help businesses to develop and implement best practices for protecting their data. Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . Lots of different people to learn from and meet. Recertification exams for unexpired certifications cost $49. Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. Learn more. They offered benefit options such as health care for all employees full- and/or part-time. . You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Discover even more benefits of doing what you love. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. United States Department of Labor. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Apple Specialist (Current Employee) - Boca Raton, FL - July 30, 2022. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. Come eager to listen and learn from your team, your mentors, and your customers. You get to work with really creative people. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you. Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . After customers purchase our products, youre the one who helps them get more out of their new Apple technology. I worked for Apple in a Connecticutstore from October 2010 through May 2012. The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. When a customer needs assistance, you quickly assess their situation. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. To view your favorites, sign in with your Apple ID. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. The entire store team benefits from your commitment to providing the best care for customers. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. Youll grow your career skills, too, because leaders here take an active role in your professional development. This cookie is set by GDPR Cookie Consent plugin. Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. You maintain composure and customer focus while troubleshooting and solving issues. By clicking Sign up, you agree to receive marketing emails from Insider I agree to the Privacy Policy & Terms and Conditions. The Training Specialist works collaboratively with leadership and human resources leader to dev Training . Its a secure, shareable credential. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Copyright They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Core training took place off-site and included 15 new employees like myself. Regardless of the situation, your communication skills can help you be an effective technician. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to our mailing list and well send you a 10% off code to use when you contact our team to book any Apple training course for a limited time only! Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. Multiple sources informed MacRumors that Apple's PR team is planning a product briefing next week. We were thanked for coming and then excused once we had completed our quiz. The mob used the electronics in the store to play music and record their dance routine. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. The training has been completely redesigned and moved to an online, self-paced format. Here are three trends influencing how Apple Technical Specialists work. Youll need to be flexible with your schedule. We deliver a full range of Apple courses, including support and repair training for Apple devices. Access your favorite topics in a personalized feed while you're on the go. Add to Favourites IN-Technical Specialist. Please note that all salary figures are . United States Department of Labor. In this role, you wont be expected to repair hardware. about 30,000 full- or part-time retail workers. The average salary for a Technical Training Specialist is 64,558 per year in Strathroy (Canada). Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. The cookie is used to store the user consent for the cookies in the category "Performance". There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. Quoting from the latest DigiTimes industry report: TSMC's N3E (3nm Apple plans to make the iPhone 14 and iPhone 14 Plus available in Yellow this spring, according to a Weibo post shared by Japanese blog Mac Otakara. You also have the option to opt-out of these cookies. Just fill out the form or call us directly on, By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Hiring process: Well, I was working at Best Buy but I wanted something more exciting. At first I didn't understand why she was so upset about an easily replaceable phone. Review the relevant exam preparation guide for detailed instructions on how to prepare. Apple certification programs are IT professional certifications for Apple Inc. products. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. Title(s) held: My official title was "specialist." The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager.

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